Cancellation and Refund Policy for La Address Retreat
1. Standard Reservations
Cancellation Policy:
- Up to 48 Hours Before Check-in: Cancellations made up to 48 hours before the scheduled check-in time will receive a full refund.
- Within 48 Hours of Check-in: Cancellations made within 48 hours of the scheduled check-in time will incur a cancellation fee equivalent to one night’s stay.
Refund Policy:
- Refunds will be processed within 7-10 business days of the cancellation confirmation.
- Refunds will be issued to the original form of payment used at the time of booking.
2. Non-Refundable Reservations
Cancellation Policy:
- Non-refundable reservations are not eligible for refunds or date changes. This policy applies to all bookings marked as “Non-Refundable” at the time of reservation.
Refund Policy:
- No refunds will be issued for non-refundable reservations.
3. Special Packages and Promotional Rates
Cancellation Policy:
- Special packages and promotional rates may have unique cancellation policies. Please refer to the specific terms and conditions provided at the time of booking for details.
- Generally, cancellations for these rates are not eligible for a refund unless otherwise specified.
Refund Policy:
- If the cancellation policy for the special package or promotional rate allows for a refund, it will be processed within 7-10 business days of the cancellation confirmation.
- Refunds will be issued to the original form of payment used at the time of booking.
4. Group Bookings
Cancellation Policy:
- Group bookings (reservations of 5 or more rooms) must be cancelled at least 30 days before the scheduled check-in date to receive a full refund.
- Cancellations made within 30 days of the check-in date will incur a cancellation fee determined by the group booking contract.
Refund Policy:
- Refunds for group bookings will be processed within 14 business days of the cancellation confirmation.
- Refunds will be issued to the original form of payment used at the time of booking.
5. No-Show Policy
Cancellation Policy:
- Guests who do not show up for their reservation and fail to cancel according to the policy outlined above will be charged the full amount of their reservation.
Refund Policy:
- No refunds will be issued for no-show reservations.
How to Cancel Your Reservation
To cancel your reservation, please follow one of the methods below:
- Online: Log in to your account on our website and navigate to your bookings to cancel your reservation.
- Email: Send an email to laaddressretreat@gmail.com with your booking details and cancellation request.
- Phone: Call our customer service team at [phone number] to assist you with the cancellation process.
Contact Us
If you have any questions or need further assistance with cancellations or refunds, please contact our customer service team:
- Email: laaddressretreat@gmail.com
- Phone: [phone number]
- Live Chat: Available on our website
We strive to provide flexibility and understanding to our guests and appreciate your cooperation with our cancellation and refund policies. Thank you for choosing La Address Retreat for your stay.
