Shipping and Delivery Policy for La Address Retreat Hotel Food
At La Address Retreat, we are committed to delivering our gourmet hotel food offerings to you with the same quality and freshness you would experience in our dining facilities. Below are our detailed shipping and delivery policies for our food products.
Delivery Options and Costs
Local Delivery (Within [City/Region]):
- Delivery Time: Same day for orders placed before 4 PM.
- Cost: $5.99 for all orders.
Standard Delivery (Within [Country]):
- Delivery Time: 2-3 business days.
- Cost: $9.99 for orders under $75. Free for orders over $75.
Express Delivery:
- Delivery Time: 1-2 business days.
- Cost: $19.99 for all orders.
Processing Time
- Orders are processed and prepared within 1-2 business days.
- Orders placed after 2 PM on Fridays, or during weekends and holidays, will be processed on the next business day.
Packaging and Handling
- All food items are carefully packaged to ensure they remain fresh during transit.
- Perishable items are packed with appropriate insulation and cooling packs to maintain the required temperature.
Delivery Restrictions
- We do not deliver to P.O. Boxes or APO/FPO addresses.
- Delivery of perishable items is restricted to specific areas to ensure freshness upon arrival. Please check our website for eligible delivery zones.
International Delivery
Availability:
- Currently, we do not offer international delivery for perishable food items.
Order Tracking
- Once your order is dispatched, you will receive a confirmation email with a tracking number.
- Track your order using the link provided in the email or directly on our website under “Track Order.”
Delivery Issues
Late Deliveries:
- If your delivery is delayed, please contact our customer service team for assistance.
Incorrect Address:
- Ensure that your delivery address is correct when placing your order. We are not responsible for deliveries made to incorrect addresses provided by the customer.
Lost or Stolen Packages:
- If your package is lost or stolen, please contact us immediately at laaddressretreat@gmail.com or [phone number].
Damaged Items:
- If your food items arrive damaged, please contact us within 24 hours of receipt with photos of the damage at laaddressretreat@gmail.com or [phone number].
How to Place an Order
To place an order for our gourmet hotel food, please:
- Online: Visit our website, browse our menu, and place your order online.
- Phone: Call our customer service team at [phone number] to place your order.
- Email: Send an email to laaddressretreat@gmail.com with your order details.
Contact Us
For any questions or concerns regarding your food delivery, please contact our customer service team:
- Email: laaddressretreat@gmail.com
- Phone: [phone number]
- Live Chat: Available on our website
Thank you for choosing La Address Retreat for your gourmet food needs. We are dedicated to providing you with high-quality, delicious meals delivered right to your door.
